| Contact: |
Warren Spahn,
President
Dale Murphy, Director, Technical Services
Greg Maddux, Manager, Technical Services |
| Applications: |
Communications
Setup: HP 9000 G70, 4 PCs running QNX as hubs, 8 PCs running
MS Windows 3.1 as restaurant terminals, 4 Datapac lines. |
| Profile: |
Braves
is a leader in the field of telephone marketing services, providing
`phone out' services (e.g. telemarketing) as well as `phone
in' services (e.g. answering and dispatching, e.g. order entry,
customer service).
In the main office, there are now 500 people (up 400 % from
the previous year), supported by an HP (Hewlett Packard) Series
9000 G70. |
| Requirement: |
Braves
had taken on a contract that was a considerable challenge: to
provide telephone answering / order taking / dispatching services
on a `pilot study' basis for a new home delivery programme sponsored
by a major fast-food chain with several hundred outlets in Ontario,
and "billions and billions" of burgers sold. The pilot was to
cover four cities, 8 outlets, with an expected 20 calls per
hour during the peak.
That the technical expertise required was `cream of the crop'
was quite obvious as a number of other firms that had been called
in before Cherniak Software had failed.
The challenge was made all the more difficult by an extremely
ambitious timetable. Cherniak Software was originally called
on May 27 to address a hard and fast deadline of June 6; the
contract for a `full' coast-to-coast programme hung in the balance.
|
| Solution: |
Cherniak
Software worked with Braves Data to configure the network and
the communications hardware and software. In many cases, ingenious
use of technology was the key ingredient as each and every link
in the multi-link communications chain had to be strengthened
and/or replaced.
|
| Result: |
The deadline
was met - the communications setup passed all the client's tests.
|
